What to Do If Your Amazon Prime Delivery Is Late

What to do if your Amazon Prime commitment is late

Amazon is renowned for its ultra-fast deliveries, but fifty-fifty the biggest online retailer in the world can driblet the ball from fourth dimension to time. And then how can yous avert an Amazon Prime late delivery? Subsequently all, Amazon Prime number members pay $119/yr for expedited deliveries and the terminal thing y'all want every bit a paying member is an Amazon Prime number late delivery.

Also, with Walmart Plus widely bachelor, Prime members have more options than ever for expedited delivery. Here are some pointers on what to exercise if yous receive an Amazon Prime late delivery in the coming days, especially at present that Presidents 24-hour interval sales are here.

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Understanding the perks

Although Amazon doesn't do much to promote its Amazon Prime number late commitment refund policy, information technology's really a practiced one. In years by, any Amazon Prime number client who didn't get a commitment within two days on a two-twenty-four hours shipment, or within the hours Amazon specified, would qualify for ane free calendar month of Amazon Prime number. (Continue in mind that mileage varied.)

The free month was typically tacked on at the end of the menstruation, so subscribers' terminate dates are extended 1 calendar month.

"If you lot received costless shipping through Amazon Prime number, you may exist eligible for a gratuitous one-month extension when the promised delivery date isn't met," Amazon once wrote on its customer service folio. "Prime number Extensions are express to one per free trial and 12 for an annual membership."

However, since the publishing of this article, that page has been updated to provide more general information about belatedly shipments. It at present suggests that Amazon will offer you a refund on your shipping fees. It makes no mention of Amazon Prime number specifically. You volition instead demand to contact Amazon client service, which co-ordinate to many Internet users, will wind up giving yous a free calendar month.

Keep in mind that some internet users have reported even ameliorate perks in return for a late Amazon Prime delivery. Several posters take reported that the due east-tailer offered anywhere from a $5 to $xx souvenir certificate toward any production on the site, a twenty percent discount on an Amazon Prime membership, or other offers.

Information technology'southward unclear exactly what triggers Amazon to offer i deal over another, and information technology might have something to do with the time of twelvemonth and whether you've complained before or non. Simply a quick look online conspicuously shows that Amazon is willing to offer more than merely an actress month of Amazon Prime number.

Then, the question becomes, how practice customers actually take advantage of such deals when their packages are later than Amazon promised?

To contact Amazon, it'south best to use the company's Contact Usa page. Here yous'll have the option to either chat with a messaging banana that can answer bones questions or straight users to the proper place to have their issue addressed.

The page as well gives users the pick of having Amazon call them, as well equally a look time, so they have a sense of how long it'll take to hear back from the company.

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If neither selection is suitable, Amazon also provides quick admission to a slew of help pages on everything from checking an order and managing content on devices to getting help with Amazon Prime and updating payment data.

More often than not, Amazon recommends selecting the telephone option to go support more than quickly; customers can specify which telephone number the rep should call. Withal, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting only a few minutes.

Talking to customer service

One time it's time to talk to a client service rep, the process is somewhat simple. Customers only confirm that they purchased a production and that it hasn't arrived. Amazon customer service will await into the claim, apace determine that the packet hasn't arrived and, in well-nigh cases, automatically offer a free calendar month of Amazon Prime number service.

Only as mentioned, some people accept been lucky enough to get more than a free month of Prime, so it's a good idea for customers to push back a bit and explicate why the delay is such an inconvenience.

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Perhaps yous ran out of critical household goods or you were counting on the product to state in time so information technology could be given as a gift. Whatsoever the instance, the commenters suggest customers who come up with a good reason Amazon'south filibuster is upsetting them are in a good position to get a scrap more than. Equally long every bit it'south all washed in a polite manner. In other words, writing in all caps or too much lament will probably get you nowhere.

Given that Amazon'south official policy but allows for customer service representatives to offer a freebie on the first tardily Amazon Prime number delivery, the company might be less willing to offer a deal if delays offset to pile up. As such, it's a adept idea to go for information technology all the kickoff fourth dimension effectually or face the possibility of more than pushback on subsequent attempts.

Bonus tip: Avoid Twitter

One more than thing: While information technology's fine to complain to Amazon on Twitter, the company discourages sharing order data on the social network and typically directs users to its client service page. So, although Twitter might exist more user-friendly, it won't expedite a resolution.

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Don Reisinger is a communications strategist, consultant, and copywriter who has likewise written for many leading technology and business concern publications including CNET, Fortune Mag and The New York Times, as well as Tom's Guide.