What Is Good Customer Service Interview Question

Ready to go Radically Personal? Sign up for a demo with Gladly today.

In today'southward business environment, more and more than customer service roles are going remote. Whether you're transitioning to a remote customer service team, or your support team is already remote, you lot'll want to use these interview questions to ensure you lot're hiring the correct person.

Remote Customer Service Interview Questions

Below you lot'll discover a listing of remote client service interview questions that you should ask to gauge customer service skills, initiative, ability to piece of work remotely, and management skills. These questions are cracking to enquire when hiring for customer service agents or customer service representative, customer support members, customer service manager, and more.

Why Use Customer Service Interview Question Templates?

You should use templated customer service interview questions because information technology allow you to compare every candidate in an apples-to-apples way. When candidates answer the same questions, you can then compare how they responded and make an informed decision that has less hiring bias. Customer service interview question templates are also dandy if you lot accept team members who are not used to the interview process because it provides them with a roadmap to follow.

Customer Service Interview Questions for Agents/Representatives Working from Home

Tell me about your favorite job you've ever worked? Can you also share your least favorite?
How do you ensure your dwelling house role is adept working surroundings?
Do you prefer working within a structured more working schedule or do you prefer more flexibility? Why?
How do y'all go on yourself motivated while working remotely?
Have yous ever worked a remote customer service job? What did you notice nigh challenging?

Behavioral Based Customer Service Interview Questions

Describe a fourth dimension where you had to deliver bad news to a client.
Tell me about a fourth dimension where a customer had an issue that y'all were able to resolve. What was the effect?
Tell me about a time where you had to work with a difficult customer that needed to be routed to your manager. At what indicate did you decide they needed to be routed?
Describe a time where an aroused customer kept talking over you. How did you handle the state of affairs? What was the outcome?
Describe a time where you successfully upward-sold a customer on an additional product or service.
Can you tell me most a fourth dimension where y'all were proud of the customer service you provided to a customer?
Tell me about a state of affairs where you were speaking to a client who had already spoken to multiple representatives but was unable to become the help they needed. How did you handle this situation and what was the outcome?
Can y'all tell me about a time where where there were major issues with your product or service, and you didn't accept all the answers for how to respond to customers. How did yous approach each situation? What did you say to the customers?
Can y'all depict a time where you lot had to bargain with a higher than usual call volume? How did you manage each customer request?

[Read more: Call Middle Training Quiz]

WHY GLADLY

See the brands delivering radically personal service with Gladly.

Encounter the brands

General and Common Client Service Interview Questions

What does proficient customer service mean to y'all?
What's the all-time client service you've e'er received?
What do y'all consider to be the most of import skills when providing customer service?
How practise you ensure you maintain skilful communication with every client?
Tell me near a fourth dimension where you received bad customer service? What did you learn from this?
What about our visitor/or product makes you excited to piece of work with united states?
Do you believe the customer is ever right? Why or why non?
How practise y'all stay motivated if yous have to bargain with multiple aroused customers in a single day?
If you accept never worked in client experience, what makes you interested in this role?
What do you do on a daily footing to improve the customer service feel?
How would yous draw the value of a customer amanuensis'south part to the company?

[Read more: Customer Service Scenarios Examination]

Customer Service Management Interview Questions

How practise yous stay current on your manufacture trends and customer expectations?
What do you consider most of import when building a customer service department?
What do you call up are the almost important qualities in a customer service amanuensis or representative?
Tell me about a client care policy that yous developed and implemented?
How would your agents describe you equally a manager?
When managing remote customer service agents, how practice you ensure they are all motivated and performing their jobs?
How do you rail operation of your department and each individual amanuensis?
Draw a time where you had to manage a team member who was underperforming?
Have you ever implemented whatever engineering science or workflows to improve processes? What was information technology?
What solutions accept you created equally a issue of customer issues that you continuously encountered?
How practice you railroad train and onboard new service agents?

Client Service Technology Interview Questions

What technology have you used to evangelize the best customer feel?
Are at that place any tools in particular that you prefer to use to interact with customers? Why?
Have you ever used customer service software to manage the omnichannel feel?
What is your preferred way to communicate with customers? Why?
Exercise you know the differences betwixt a ticket-centered arrangement and a people-centered platform?
What tools practise you think are most important to provide modern customer experience?

Interview Questions About Call Center Experience

What do y'all consider to be the primary responsibility of a call center agent?
What do you recall are the nearly important skills when working in a call center?
What types of phone call middle software take you worked with? What did you recall about them?
How do you respond to customers when they become calumniating over the phone?
Tell me about your experience working in a virtual phone call center?
Why do you lot recall you lot'll thrive at our company?
How has your operation been measured in the past?
How do you lot measure good customer service?
How do you handle negative feedback from customers?

Final Thoughts: Remote Client Service Interview Questions

Finding the right client service employees for remote roles, is more challenging than hiring for in-house. Using the above interview questions, y'all'll be able to place superlative performing remote client service staff from agents to managers.

Virtually Gladly

Gladly is a customer service platform for digitally-focused B2C companies who want to maximize the lifetime value of their customers. Unlike the legacy arroyo to customer service software, which is designed around a ticket or case to enable workflows, Gladly enables radically personal client service centered around people to sustain customer loyalty and drive more revenue.

The world's most innovative consumer companies like Godiva, JOANN, and TUMI use Gladly to create lasting customer relationships, not one-off experiences.

Get started with Gladly >